Legal & Compliance Center
This center contains the legal documents in force for OpenAX Technologies Pty Ltd and its products OpenAX, MojoAX and MojoClaw. The English version is the legally binding reference; Chinese is a convenience translation, and English prevails in case of conflict. These documents are governed by the laws of Victoria, Australia.
Privacy Policy
OpenAX Technologies Pty Ltd ("OpenAX", "we") handles personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, how we use, disclose, transfer cross-border, store, retain and delete it, and the rights you have and how to exercise them.
1. Personal information we collect
(a) Account data: email, display name, credentials, subscription and credit balance, device identifiers and status; (b) usage data: task types, credit usage, feature use, logs and diagnostics, IP and approximate location; (c) content you submit: chats, prompts, uploads and outputs; (d) billing data: collected by our third-party payment processor — we do not store full card numbers. MojoClaw is local-first and does not upload project source, .env, keys, browser cookies, terminal logs or screenshots by default.
2. Purposes
We use personal information to provide and maintain the service, run agent tasks, bill and control quota, ensure security and prevent abuse, support customers, improve the product, and meet legal obligations. We do not use your private content to train any model unless you explicitly consent.
3. Disclosure and third parties
We disclose only what is necessary to subprocessors that operate the service (see Subprocessors) and may disclose to regulators or law enforcement where legally required. We do not sell your personal information. File conversion runs on your device or in the MojoClaw cloud: conversion engines run locally in that environment, and your files are not sent to the engines' developers or to any other third-party service for conversion.
4. Cross-border transfers and residency
Some processing may involve providers outside Australia (e.g. the United States). We apply contractual and technical safeguards to protect transferred data. Enterprise customers can choose a data-residency region (incl. Sydney, Australia).
5. Security, storage and retention
We protect personal information using technical and organisational measures consistent with industry standards, including encryption in transit and at rest, access controls and authorisation management. Retention periods are determined by your chosen subscription tier (see each product's pricing), after which data is cleared; you may export or request deletion at any time. On account closure we delete or anonymise your personal information, except where retention is required by law.
6. Your rights
Under the APPs you may access, correct, delete and export your personal information and withdraw consent. Email [email protected] to exercise rights or complain; we respond within a reasonable time (generally 30 days). If unsatisfied, you may complain to the Office of the Australian Information Commissioner (OAIC, oaic.gov.au).
Terms of Service
These Terms form a binding agreement between you and OpenAX Technologies Pty Ltd. Using OpenAX, MojoAX or MojoClaw means you accept them. They are governed by the laws of Victoria, Australia, and do not exclude or limit the non-excludable consumer guarantees under the Australian Consumer Law.
1. Account and eligibility
You must be at least 16 and able to form a contract; enterprise accounts are accepted by an authorized representative on behalf of the organization. You are responsible for account security and activity. Credits in one OpenAX account work across MojoAX and MojoClaw.
2. Subscriptions, credits and billing
Subscriptions are billed monthly or annually with monthly included credits (no rollover); top-up packs are bought separately, valid 12 months from purchase and roll over. Tasks are charged per the published credit matrix; external premium models pass through at a public multiplier. Prices for Australian consumers include 10% GST.
3. Auto-renewal and cancellation
Subscriptions renew automatically with clear prior notice. You may cancel anytime in your account, effective at the end of the current billing period; started periods are not separately refunded (except as required by law — see Refund Policy).
4. Acceptable use and your content
You must follow the Acceptable Use Policy. You retain rights to content you submit and grant us a limited license as needed to provide the service. You are responsible for the legality of content you submit and generate; high-risk professional outputs require human review (see AI Disclaimer).
5. Intellectual property
IP in the OpenAX platform, software, brands and documentation belongs to OpenAX or its licensors. Subject to your compliance, you may use outputs you lawfully generate.
6. Disclaimers, liability and disputes
To the maximum extent permitted by law the service is provided "as is"; our aggregate liability is capped at the fees you paid in the 12 months before a claim. This does not affect statutory ACL guarantees. Disputes are subject to the courts of Victoria, Australia.
Open Source & Third-Party Components
MojoClaw is proprietary software of OpenAX Technologies Pty Ltd. It includes open-source components, each of which remains subject to its own license and copyright notices. The complete list is available in the app under About › Open-source licenses and on the Third-Party Notices page.
1. Open-source components in MojoClaw
Where an open-source license applies to a component, that license governs your use of that component, and nothing in these documents restricts the rights the license grants you. The Third-Party Notices list each component, its license and a link to the full license text.
2. Optional conversion engines
Some file-conversion features rely on optional third-party engines, such as LibreOffice (MPL-2.0), FFmpeg (LGPL-2.1-or-later; some builds GPL-2.0-or-later), Pandoc (GPL-2.0-or-later), calibre (GPL-3.0), LibreDWG (GPL-3.0-or-later) and 7-Zip (LGPL-2.1-or-later). These engines are not part of MojoClaw: MojoClaw runs them as separate programs and does not modify them. If you choose to download an engine, MojoClaw provides the publisher's unmodified official release or directs you to the publisher's official site. For engines licensed under the GPL or AGPL, the corresponding source code is available from the locations listed in the Third-Party Notices, or on request. Each engine is governed by its own license. Ghostscript (AGPL-3.0) is never distributed by MojoClaw; MojoClaw only uses a copy you have installed yourself.
3. Replaceable LGPL libraries
Libraries licensed under the GNU LGPL, such as libvips and libheif, are provided as separate, replaceable files. You may replace them with a modified version as the LGPL permits; their source code is available from the locations listed in the Third-Party Notices.
4. Trademarks and copyright
Third-party names and trademarks belong to their respective owners; mentioning them does not imply endorsement. The MojoClaw name and logo, and the copyright in the MojoClaw software and interface, belong to OpenAX Technologies Pty Ltd.
5. Contact
For questions about open-source licensing or to request source code, email [email protected].
Acceptable Use Policy (AUP)
To keep all users and third parties safe, the following are prohibited when using OpenAX products:
1. Prohibited content and conduct
Unlawful content; malware, exploits and attacks; circumventing security or quota controls; unauthorized access to others' systems, accounts or data; IP or privacy infringement; fraud, spam, hateful or harassing content; anything harmful to minors; and creating or spreading seriously misleading information.
2. Automation (Mojo Use) boundaries
Browser and desktop automation may only be used within the scope of your lawful authorization; high-risk actions require confirmation and are logged. It must not bypass CAPTCHAs/human verification, mass-scrape protected data, impersonate others, or perform unauthorized automation against third-party systems.
3. Reporting and enforcement
Report abuse to [email protected]. Violations may lead to rate-limiting, suspension or termination; we cooperate with regulators and law enforcement as required by law.
Cookie Policy
We use cookies and similar technologies to keep the site running, remember your preferences, and — with your consent — analyze and improve the experience.
1. Categories we use
Essential cookies (login and security; on by default and cannot be turned off); preference cookies (e.g. language); analytics and marketing cookies (enabled only after you explicitly opt in).
2. Your choices
You can accept, reject or withdraw non-essential cookies anytime via "Cookie preferences" in the footer; refusing does not affect core functionality. You can also manage cookies in your browser.
Refund Policy
This policy does not limit your statutory rights under the Australian Consumer Law: if a service has a "major failure" you may be entitled to a refund or other remedy. The following are commercial policies in addition to those rights.
1. Subscriptions
Monthly subscriptions are generally non-refundable for used periods; annual subscriptions are fully refundable within 14 days of purchase if not materially used, otherwise assessed pro-rata for unused months. After cancellation you retain access until the period ends.
2. Credits
Monthly included credits are non-refundable and do not roll over; unconsumed purchased top-up credits may be refunded within 14 days of purchase if not materially used — consumed credits are not. Top-up packs are valid 12 months and expire thereafter.
3. How to request
Email [email protected] with your account and order details; we will respond within 5 business days.
AI Disclaimer
OpenAX products generate content via AI agents and can perform actions. AI may produce inaccurate, incomplete or inappropriate results; verify before relying on them, especially for important decisions.
1. Not professional advice
Generated legal, medical, financial, tax or engineering content is not professional advice and creates no professional relationship; critical decisions must be reviewed by licensed professionals. We provide human-review entry points and disclaimers for high-risk professional outputs.
2. Human takeover and control
When Mojo Use performs real browser/desktop actions, the process is visible and stoppable; high-risk actions require your explicit confirmation. You are responsible for the outcomes of automation you authorize.
3. Content and compliance responsibility
You must ensure your use of generated content complies with applicable law and third-party rights (including copyright, privacy and platform rules).
Automated-Decision Disclosure (ADM)
In line with the new automated-decision transparency requirements under Australian privacy law, we disclose where substantial automated decisions are involved.
1. Types of personal information used
Account and subscription status, usage and credit data, device and risk/abuse signals may be used in automated processing such as credit deduction, quota control, risk control, content safety and personalization.
2. Nature and impact of decisions
These decisions are mainly operational (e.g. credit deduction, rate-limiting, content-safety blocking). For decisions that could significantly affect your rights or interests, we provide an explanation and a human-review channel via [email protected].
Subprocessors
To deliver the service we use the subprocessors below to process limited personal information. We disclose only what is necessary and require protection no lower than this policy.
Infrastructure and platform
Amazon Web Services (cloud hosting and storage, data-residency regions including Australia, plus transactional email); Cloudflare, Inc. (DNS, CDN, email routing and security); Google LLC (email and collaboration).
AI model providers
When you use relevant features, tasks may be routed to external model providers (e.g. Anthropic, OpenAI, Google). We do not use your private content to train their models unless you explicitly consent.
Payments
Subscription and credit payments are handled by a compliant third-party payment processor; we do not store full payment-card data.
Data Processing Agreement (DPA)
Where enterprise customers use MojoAX to process their end-users' personal information, OpenAX acts as processor and the customer as controller. This DPA summarizes obligations; enterprises can request a signable version via [email protected].
1. Scope and security measures
We process only on the customer's documented instructions; we apply encryption, access control, least privilege, audit logging and subprocessor management; we offer data-residency options and security-incident notification without undue delay after confirmation.
2. Subprocessors and cross-border
The customer authorizes the subprocessors listed in "Subprocessors"; we notify in advance of material new subprocessors, to which the customer may reasonably object.
3. Data-subject requests, deletion and return
We assist the customer in responding to data-subject requests; on termination we delete or return data per the customer's instruction and cease further processing, except where retention is required by law.
Service Level Agreement (SLA)
1. Availability commitment
Target monthly availability 99.9% (higher available for Enterprise); planned maintenance is notified in advance and excluded from downtime.
2. Support response
Tiered response by severity (P1 critical prioritized); Enterprise receives a dedicated support channel and customer success manager.
3. Service credits
Where the availability commitment is missed, service credits apply per the enterprise contract. For service availability questions, contact [email protected].
Company Details & Contact
Legal entity
Legal name: OpenAX Technologies Pty Ltd
ACN: 629 444 051 · ABN: 39 629 444 051
Type: Australian Proprietary Company
Registered office: 431 Springvale Road, Forest Hill VIC 3131, Australia (Melbourne, Victoria)
Governing law: Victoria, Australia
Contact emails
General [email protected] · Support [email protected] · Privacy [email protected] · Legal [email protected] · Billing [email protected] · Security [email protected] · Abuse [email protected]
Complaints and regulators
For privacy complaints, contact [email protected] first; if unresolved, you may complain to the Office of the Australian Information Commissioner (OAIC, oaic.gov.au). For consumer matters, see your State/Territory fair-trading body and the ACCC.